Apptix is a Hosted Exchange provider with a white label wholesale model. Their channel includes partners of varying and sometimes nonexistent levels of experience selling cloud-based email solutions. To complement their email offerings and enable customers to move to the cloud, they needed an email migration solution that was easy for partners to use, scalable and capable of handling customers regardless of size, complexity, or source mail system.
Apptix provides cloud-based collaboration, communication, and infrastructure solutions to business of all sizes—from SOHO to Fortune 500. A pioneer in hosted services, Apptix currently has over 525,000 users under contract around the world. Apptix’s comprehensive portfolio includes Microsoft Exchange, VoIP, SharePoint, web conferencing, and secure IM with presence delivered over a highly reliable network leveraging best-in-class technology, and backed by USbased 24/7 support.
Apptix’s partners had been operating with limited tools inherent in Microsoft Outlook and Quest’s migration offering, but they weren’t enough to address their partners’ needs. The tools did not work across a range of business sizes, and had a number of drawbacks, including:
- No functionality on a large scale
- Not enough value offered for price paid
- Overly complicated, and lacking in features such as calendar and contact support for common mail systems.
Apptix needed a way to serve all of its partners, and more importantly, all of its partners’ clients, with a single, all-purpose solution that anyone could use, from small to mid-sized businesses (SMB) to enterprise. Additionally, one of Apptix’s biggest telecom partners, MegaPath, was among those in need of a better email migration solution.
MegaPath is a leading provider of voice, data, security and cloud solutions, and was looking for a migration solution that enabled its Hosted Exchange customers to onboard more easily. “The manual work required to self-migrate email would, at times, slow down the order process or cause delays in customer implementations,” said Ross Spero, Cloud Product Manager for MegaPath. With over a thousand employees, a dozen U.S. office locations, and one of the largest end-to-end communications networks in the country, MegaPath is one of Apptix’s most high-profile and productive partners.
Apptix turned to BitTitan’s MigrationWiz. As an almost entirely automated service, MigrationWiz obliterated any concerns about training or user error. With years of development behind it, MigrationWiz offered functionality and integration with the largest number of email platforms, and the most versatility in areas beyond basic mailbox migration. In addition to migrating email, using MigrationWiz’s wider range of capabilities, Apptix and MegaPath (and all their clients and partners) now had the capability to migrate calendars, contacts, tasks, journals, rules, permissions, public folders, and documents, based on their customers’ needs and source mail system.
“We are one of the only companies that supports public folders within a hosted environment. Many customers choose Apptix in part based on that fact. Naturally, it is critical for those customers that they be able to migrate their public folders,” said Alleen Delpierre, Director of Channel Sales at Apptix. “Apptix conducted an in-depth evaluation of the multiple migration solutions available in the market today. MigrationWiz was the most logical addition to our Hosted Exchange offering. For customers or partners conducting migrations themselves, the branded Private Label Migration Portal is the most efficient tool. It’s an intuitive and easy solution to learn and manage. Its automated features allow for the fast and automated migration of the most common types of data from a wide range of email platforms– including Google Apps, Exchange, Office 365, Lotus Notes, Zimbra, GroupWise, and IMAP/POP environments.”
For MegaPath’s part, they were so pleased with MigrationWiz that they decided to give it to their customers for free as a means to improve customer onboarding and overall satisfaction. “As soon as Apptix introduced the solution to us, we passed it along to our customers at no additional cost which, in turn, helped move along any delayed orders and made customers feel more at ease about migrating to a new platform,” Spero said. “Our sales people also find the MigrationWiz online demo to be a very effective tool that helps convey the ease of migration to customers.”
“Offering MigrationWiz for free? It may not be intuitive – but it makes total sense,” said Nick Jordan, Business Development Manager at BitTitan. “Sacrificing a few dollars on a one-time sale of MigrationWiz licenses is insignificant compared to the value of having that customer as a satisfied MegaPath Hosted Exchange customer for years to come. Completely eliminating cost as a barrier to entry was a very forward thinking move on MegaPath’s part.”
Ultimately, Apptix and MegaPath both found success with MigrationWiz. The solution addressed their key business goals and proved to be an invaluable tool with migrating large amounts of data from one server to another. Additionally, they found MigrationWiz fulfilled the following:
- Solid functionality on a large scale
- Zero user downtime; users to continue work while migrations were in progress
- Excellent value for price paid
- Simple user interface allowed any user to perform migration – no technical knowledge required.
Going forward, both companies plan to use MigrationWiz to perform all data migrations, large and small.
“MigrationWiz was so easy to implement; we didn’t need to install anything and we didn’t need to worry if we could meet a customer’s needs on a given project,” Delpierre said. “We now know walking in the door that we have the tools to do the job, and we have the tools to do it better than anyone else.”
MigrationWiz provides mailbox migration services through a fully automated, cloud-based solution that can be accessed at any time, from anywhere, to conduct a seamless mailbox migration on demand. Without the inconvenience of additional hardware or software to install, this patent-pending technology has met the needs of global Fortune 500 organizations, governments, healthcare providers and individuals in over 100 countries. This software as a service (SaaS) solution allows the customer to sign up, configure and initiate a migration in a matter of minutes with no prior experience. For more information about MigrationWiz, visit http://www.MigrationWiz.com.
Apptix (OSE: APP) is the premier provider of hosted business communication, collaboration, and IT solutions to business of all sizes – from small entrepreneurial business to Fortune 500 enterprises – and blue chip channel partners, including Sprint Nextel Corporation, MegaPath Corp., and Web.com. A pioneer in the hosted services space, Apptix has 525,000 users under contract around the world. Apptix’s comprehensive portfolio of cloud solutions includes Microsoft Exchange, SharePoint, and Lync, as well as hosted VoIP, encryption, archiving, and mobile device management, among other business critical services. These services are delivered over a highly reliable network leveraging best-in-class technology, housed in SSAE 16-compliant datacenters, and backed by US-based 24/7 support. For more information, visit www.apptix.com.
Location: Herndon, Virginia
Employees: Approx. 125
Industry: IT Solutions, Hosted Services Provider, Partner
Source Messaging System: All
Destination Messaging System: Hosted Exchange
BitTitan is the IT change automation expert that delivers end-to-end solutions for migration and onboarding challenges. Unlike competitive solutions, BitTitan removes barriers to change, including complexity, risk, cost and time constraints. With IT change automation, users can stay up to date, maintain control, and eliminate chaos. Its globally recognized products, MigrationWiz™, DeplymentPro™, UserActivation™, Data Encryption and SmtpLogic™, deliver tailored solutions for today’s challenges, such as Office 365 onboarding, mailbox migrations, and Office 365 data encryption. The credible, safe and trusted choice for both direct and partner channels, BitTitan has migrated more than 1 million mailboxes to the cloud in more than 100 countries. For more information, visit www.BitTitan.com.